Q: When will my vehicle be picked up?

A: Secure Auto Shipping will assign a driver to your vehicle within 24 to 48 hours from the time of booking, subject to the availability of your vehicle. If the ready date is more than a week away, the driver will be assigned in 3 to 5 business days.

Q: When will I receive my vehicle delivery?

A: The delivery time will depend on the mileage and typically takes anywhere from 1 to 10 days. You can check the estimated transit times for a more accurate delivery time.

Q: Can I track my shipment progress?

A: Yes, Secure Auto Shipping has a 24-hour dispatch department that can provide you with a status update on your vehicle transport.

Q: Is my vehicle insured during transportation?

A: Yes, your vehicle will be insured against in-transit damage caused by carrier negligence or equipment failure. The assigned truck must carry a minimum of $750,000 public liability insurance by law.

Q: How do I make payment for auto shipping?

A: Payment is made after Secure Auto Shipping provides a suitable driver for your transport needs. A reservation payment will be made using a major debit or credit card to secure your spot on the driver’s truck, with the balance due upon delivery. You can also opt for full payment using a debit or credit card.

Q: Do I need to be present for pickup and delivery?

A: No, but it is recommended to have someone present for the inspection report. If you are unavailable, arrangements can be made with the driver for a smooth transport experience.

Q: Can I include personal items in my vehicle during transportation?

A: The Department of Transportation has restrictions on the amount of items drivers are allowed to transport in vehicles. If items must be shipped, keep the total weight under 75 lbs in the trunk or below the backseat window line. Anything over 75 lbs must be verified by the driver.

Q: How do I get a quote for shipping my vehicle?

A: You can either get a free instant online quote or call us at (877)-318-5639 to speak with a transport pricing specialist.

Q: How far in advance should I schedule my transport?

A: Scheduling your transport 2-3 weeks in advance will give you the best chance of meeting your desired time requirements. The earlier you schedule, the more likely we will be able to accommodate your needs.

Q: Where will my vehicle be picked up and delivered?

A: Secure Auto Shipping offers door-to-door service, as long as the truck can safely maneuver the streets. If you live in a narrow street, the driver will meet you as close as possible for ease and convenience.